Keap logo

Keap

An automation-first CRM for small service businesses, sold as one bundled platform rather than a cheap entry seat.

Per user
$54/user/mo above the 2 included
Free tier
No
Integrations
Zapier + API
Onboarding
$2,091 one-time (Ignite Implementation Package)

Best for

Small service businesses that want deep marketing automation and their whole customer lifecycle in one platform, and can absorb a much higher entry cost than a typical CRM.

Pricing breakdown

All prices in AUDLast verified 11 July 2026

Every fee we track, grouped by where it applies.

Strengths and trade-offs

Pros

  • Marketing and sales automation built into the core product, not sold as an add-on
  • One platform for campaigns, email, booking, quotes and invoices
  • Plan price includes 2 users, so small teams are not charged per seat from the first user
  • Dedicated Customer Success Manager included

Cons

  • Much more expensive to start than most small business CRMs
  • An implementation package is required on top of the subscription
  • Contact allowances are small, and extra contacts add a monthly charge
  • Built-in phone and texting are US only
  • Prices in USD

About Keap

Keap (formerly Infusionsoft) builds its CRM around marketing and sales automation rather than treating automation as an upsell. Campaign building, email marketing, landing pages, appointment booking, quotes and invoicing all sit in the one platform, which suits a small service business that wants to run its whole customer lifecycle in a single tool instead of stitching several together.

The trade-off is the entry price and the way it is sold. Keap starts far above the usual small business CRM, the plan bundles a fixed number of users and contacts rather than charging a low per-seat fee, and an implementation package is required on top of the subscription in the first year. Prices are set in US dollars worldwide, and the built-in phone line and text messaging are available only in the United States.

Keap was founded in 2001 and is headquartered in Chandler, USA.

How Keap compares

Side-by-side with the closest alternatives by estimated cost.

Per-user pricing based on 5 users and 1,000 contacts, using each free plan where it fits.

Keap logo

Keap

$580/mo est.

Per user
$54/user/mo above the 2 included
Free tier
No
Marketing automation
Yes
Integrations
Zapier + API
Pipeline
Yes
Est. monthly cost
$580/mo
Salesforce logo

Salesforce

$175/mo est.

Per user
$35/user/mo (Starter Suite)
Free tier
No
Marketing automation
Add-on (Marketing Cloud)
Integrations
5,000+
Pipeline
Yes
Est. monthly cost
$175/mo
Copper logo

Copper

$160/mo est.

Per user
$32/user/mo (Basic)
Free tier
No
Marketing automation
Professional+
Integrations
100+ (Google focus)
Pipeline
Yes
Est. monthly cost
$160/mo

Common questions about Keap

The same questions Australian merchants ask before signing up.

  • Keap does not sell a cheap entry seat. The entry plan is $417/mo (Ignite, includes 2 users and 1,500 contacts), and extra users are $54/user/mo above the 2 included. The plan price also rises with your contact count, so the two things that drive your bill are how many contacts you hold and how many seats you need beyond the two the plan already covers.

  • No. Keap has no free tier. It offers a free trial that does not require a credit card, but every ongoing plan is paid. If a free plan matters to you, HubSpot and Zoho CRM both have one, and Zoho's paid plans start at a small fraction of Keap's entry price.

  • Yes. Keap charges $2,091 one-time (Ignite Implementation Package) on top of the subscription, and its own pricing page asks "Why is a Keap implementation package required?", so it is a mandatory first-year cost rather than an optional service. Budget for it: on the entry plan it adds more than a third again to what you pay Keap in year one, and it is the single most commonly missed number when people compare Keap against a cheaper CRM.

  • Keap adds a published charge for the extra contacts, stepping up in blocks rather than per contact. It starts small and climbs steadily as the list grows, and because the entry plan's contact allowance is modest, a business with a large marketing list will reach it quickly. Above 50,000 contacts Keap asks you to contact its sales team. The calculator on this page already applies that ladder, so the estimated cost moves when you change the contact count.

  • Keap is available to Australian businesses and its mobile app supports Australia, but there are two catches worth knowing before you buy. Keap prices in US dollars worldwide and does not publish Australian dollar pricing, so your actual cost moves with the exchange rate. Its built-in business phone line and text message marketing are available only in the United States, so Australian users cannot use those features at all. The comparison table shows Australian dollar figures converted at the latest recorded rate.

  • Keap is the most expensive way into CRM in this comparison, by a wide margin. What you get for it is genuine depth of automation, campaign building, email marketing, landing pages, booking, quotes and invoices in one platform, rather than automation sold as a higher tier or a separate tool. That is a fair trade only if you will actually use it. A small team that mainly needs a sales pipeline and contact management will get that from Pipedrive or Zoho CRM for a fraction of the cost, and HubSpot offers a free plan to start on.

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