Freshsales
$63/mo est.
- Per user
- $13/user/mo (Growth)
- Free tier
- Yes (3 users)
- Marketing automation
- Yes (Growth+)
- Integrations
- 200+
- Pipeline
- Yes
- Est. monthly cost
- $63/mo
Freshsales
Affordable CRM from Freshworks with a built-in phone, AI lead scoring, and a free plan for small teams.
- Per user
- $13/user/mo (Growth)
- Free tier
- Yes (3 users)
- Integrations
- 200+
- Onboarding
- None
Best for
Small businesses wanting affordable CRM with a built-in phone and AI. Free plan for 3 users and strong value at the entry level.
Pricing breakdown
All prices in AUDLast verified 31 May 2026Every fee we track, grouped by where it applies.
Strengths and trade-offs
Pros
- Built-in phone and dialler, no third-party tool needed
- Freddy AI for lead scoring and email generation
- Free plan for up to 3 users
- Strong value at the entry tier
Cons
- Prices in USD
- Advanced automation needs higher tiers
- Smaller integration library than HubSpot or Salesforce
- Reporting depth trails the market leaders
About Freshsales
Freshsales packs a lot into a low price. It is one of the few CRMs with a built-in phone and dialler, so sales teams can call contacts without a separate tool, and Freddy AI handles lead scoring and email drafting on paid plans.
A free plan for up to 3 users makes it easy to trial, and the entry paid tier is among the cheapest here. The integration library and reporting depth trail the larger platforms, and prices are set in US dollars.
Freshsales was founded in 2010 and is headquartered in Chennai, India.
How Freshsales compares
Side-by-side with the closest alternatives by estimated cost.
Per-user pricing based on 5 users and 1,000 contacts, using each free plan where it fits.
Copper
$84/mo est.
- Per user
- $17/user/mo (Starter)
- Free tier
- No
- Marketing automation
- Professional+
- Integrations
- 100+ (Google focus)
- Pipeline
- Yes
- Est. monthly cost
- $84/mo
Monday CRM
$95/mo est.
- Per user
- $19/seat/mo (Basic)
- Free tier
- No
- Marketing automation
- Pro+
- Integrations
- 200+
- Pipeline
- Yes
- Est. monthly cost
- $95/mo
ActiveCampaign
$21/mo est.
- Per user
- Per contact (from $23/mo)
- Free tier
- No
- Marketing automation
- Yes (best-in-class)
- Integrations
- 870+
- Pipeline
- Yes
- Est. monthly cost
- $21/mo
Common questions about Freshsales
The same questions Australian merchants ask before signing up.
Freshsales starts at $13/user/mo (Growth) on the Growth plan, billed annually. There is also a free plan available for up to 3 users with unlimited contacts, making it one of the more accessible entry points in the CRM market.
Yes. Freshsales offers a free plan for up to 3 users with unlimited contacts. The free tier includes core CRM functionality such as contact management, deal pipelines, and built-in phone. It is a strong option for very small teams or solo operators who want to evaluate the product without a time limit.
Yes, Freshsales includes a built-in phone and dialler natively across all plans including the free tier. This sets it apart from most competitors, which require a third-party telephony integration. You can make and log calls directly from within the CRM without subscribing to a separate tool.
Freddy AI is Freshworks's built-in artificial intelligence layer, available in Freshsales. It provides lead scoring to identify the most promising deals, suggests next actions, generates email drafts, and flags deals that are at risk of stalling. AI features are available from the Growth plan upward.
Freshsales connects with more than 200 tools including Gmail, Outlook, Slack, Zapier, and other Freshworks products such as Freshdesk (customer support) and Freshchat (live chat). The integration library is smaller than HubSpot or Salesforce but covers the most common business tools. Note that some deeper Freshworks cross-product features require a Pro plan or above.
Freshsales and Zoho CRM are both strong value options for small businesses. Freshsales has a built-in phone and a cleaner interface, while Zoho CRM offers native AUD pricing and access to the broader Zoho ecosystem of 40 or more apps. Both offer a free plan for up to three users. Freshsales suits teams where telephony is central to the sales process; Zoho CRM suits budget-conscious teams in the Zoho ecosystem.
Freshsales is used by Australian small businesses and provides solid value at the entry tier. The free plan for three users is particularly practical for early-stage teams. Prices are in USD, so AUD costs shift with the exchange rate. The comparison table shows current AUD-converted figures.
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