Capsule CRM

Capsule starts at $25/user on the Starter plan, billed annually. There is no monthly base fee ($0), no minimum seat count, and no onboarding fee (None), so a single user can subscribe at the entry rate. Growth and Advanced cost roughly double and triple that per user, and you move up when your contact list outgrows the tier below, not when you want more features.

Yes, and it is a real plan rather than a trial: Yes (2 users, 250 contacts). It covers core contact and pipeline management with a single sales pipeline and project board, which is enough for a sole trader to run a business on. Workflow automation is not included, so you move to a paid plan when you want sequences rather than when the trial expires.

No. Capsule publishes prices for three regions, the United Kingdom (pounds), Europe (euros), and the United States and International (US dollars), and Australia falls into the US dollar region. So your bill is set in US dollars and the Australian cost moves with the exchange rate. The figures in this table are converted at the latest recorded rate. Zoho CRM and Pipedrive both publish genuine Australian dollar pricing if that matters to you.

Capsule integrates with 60+ (Xero, QBO). The Xero integration is native and is one of the main reasons Australian small businesses pick it. There is no MYOB integration, but that is not unique to Capsule: no mainstream CRM in this comparison offers one, so an MYOB business is looking at Zapier or manual entry whichever CRM it chooses.

Every Capsule plan caps how many contacts you can store: 30,000 (Starter) on the entry plan, then 60,000 on Growth and 120,000 on Advanced. That is the number to check before the headline per-user price, because a contact-heavy list pushes you up a tier regardless of how many people are on your team. Capsule publishes nothing above 120,000 contacts, so a larger list means talking to their sales team. The calculator on this page already applies those caps, so the estimate moves when you change the contact count.

Workflow automation is Growth+, so the Starter plan does not have it. Email marketing itself is Add-on (Transpond), a separate sister product rather than a built-in feature. If automated sequences are central to how you sell, budget for the Growth tier from the start rather than the Starter headline price.

Capsule is a British company (Zestia, based in Manchester) and its support is UK business hours. For an Australian business that means questions asked during your working day are typically answered overnight rather than the same afternoon. If same-day support in your own timezone matters, Zoho CRM and Salesforce both run local Australian support.

Capsule holds a 4.5-star rating on Capterra from 167 reviews, a smaller sample than the larger US-built competitors but consistently positive. Reviewers most often cite how quickly it can be set up and how little training it needs, which is exactly the trade it makes: less depth than Salesforce or HubSpot, far less to learn.